Vitalii Tyshchenko
SaaS Operating Executive Greater Munich Area

VitaliiTyshchenko

Turning operational complexity into scalable execution, stronger customer retention and more predictable growth.

Executive leadership across Customer Success, Professional Services, Support, Renewals and Business Operations.

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Permanent executive roles Also available for interim executive mandates and selected advisory engagements
01 / Executive profile

Building the customer-facing side of SaaS into a reliable growth engine.

More than 30 years in software, with executive leadership across global post-sales and Business Operations.

As Chief Customer Officer at ABBYY, I owned the global post-sales customer lifecycle across Customer Success, Professional Services, Support and Renewals in a nine-figure ARR business.

I later brought that customer and delivery perspective into Business Operations, establishing Deal Desk governance and a Quality of Revenue framework to improve deal quality, risk visibility and ARR predictability.

My work is centered on change: SaaS transition, organizational scaling, operating-model redesign and cross-functional transformation. I take a practical view of how AI changes support economics, team design and process.

Leadership focus

A mandate to change how the business operates.

Best suited to international B2B SaaS companies where post-sales must change with the company.

Customer lifecycleCustomer Success, onboarding, adoption, retention, expansion and renewals.
Scalable deliveryProfessional Services and Support operating models that scale and hold margin.
Revenue qualityDeal Desk, Quote-to-Cash and executable commitments across commercial and delivery teams.
TransformationSaaS transition, organization design and practical AI-enabled process redesign.
02 / Achievements

Measured change at global scale.

Results from ABBYY, an AI-powered software business with nine-figure ARR and 5,000+ B2B customers.

  1. 01
    108% NRR

    Led the post-sales workstream of the perpetual-to-SaaS transformation, redesigning engagement, onboarding and renewal models. Gross churn fell by more than 30%.

  2. 02
    5,000+ customers

    Built and led a multi-region Customer Experience organization across Customer Success, Professional Services, Support and Renewals.

  3. 03
    30%+ gross margin

    Transformed Professional Services into a scalable growth engine, delivering 40%+ year-over-year growth and enabling delivery to start within days of contract signature.

  4. 04
    +15% ARR

    Designed an enterprise Premium Support model with sellable, reliable SLAs and a shared standard across Sales, Support and R&D.

  5. 05
    25% faster execution

    Established a centralized Deal Desk and Quality of Revenue methodology that surfaced and mitigated deal risk, improving quality and ARR predictability across renewals and expansions.

Vitalii Tyshchenko
03 / Contact

Let’s discuss the operating challenge.

Open to permanent executive leadership roles. Also available for interim executive mandates and selected advisory engagements.

vitalii@vt-exec.com Connect on LinkedIn